Questions, answered

Pods, stamps, shipping and your account.

Pods and devices

Which pods fit which device?

ZPods pods fit the ZPods battery and STLTH-compatible devices. ZColors pods fit the ZLand device. ZColors Mini pods fit the ZLand Mini. ZBlock pods fit the ZBlock device. Every product page lists what it fits, and the setup finder walks you through it.

How long does a pod last?

A 2 ml ZPods pod is rated for up to about 400 puffs, a ZColors pod for about 15 000 puffs and a ZColors Mini pod for about 900 puffs. Actual numbers depend on how long each draw is.

What nicotine strength are ZLab pods?

ZPods, ZBlock, ZColors and ZColors Mini pods and the 30 ml e-liquids use 20 mg/mL (2%) nicotine salt, the maximum allowed in Canada.

Can I mix flavours in one order?

Yes. On a pod product page switch on “Mix flavours”, set a quantity for each flavour and add them all to the cart in one step.

I am new to ZLab. Where do I start?

Start with a kit: the ZBlock starter kit includes the device and a pod. If you already own a STLTH-compatible device, ZPods work with it.

Stamps and provinces

What is an excise stamp and which one do I pick?

Vaping products sold in Canada carry an excise stamp, and some provinces have their own. Pick the stamp of the province the order ships to. On the product page, choose your province under “Ship to province” and the matching stamp is preselected.

Is the product different between stamps?

No. The pods and liquid are the same; the stamp shows that duty was paid for that province. Some provinces restrict which flavours can be sold, so the flavour list can differ between stamp versions.

Orders and shipping

Where do you ship?

Anywhere in Canada, all provinces and territories. We do not ship outside Canada.

How fast do you ship?

Most orders leave our Markham, Ontario (Toronto area) warehouse within 1 business day by Canada Post Expedited, unless you pick another option at checkout (Canada Post Priority, Purolator Ground or Express). Recent orders to Ontario and Quebec were delivered 1–3 business days after ordering; other provinces can take longer.

Is shipping free?

Shipping is free on orders of $75 CAD or more for shipping options up to $20. Under $75, Canada Post Expedited is about $11–19 depending on province; the exact rate shows at checkout.

Why do you verify my age?

Vaping products can only be sold to adults of legal age in their province (18, 19 or 21 depending on where you live). Age is verified at checkout. ZLab products are intended for adults who already smoke or vape. When you click Checkout, an AgeChecker.Net window asks for your date of birth and may ask for your name and address; a photo ID may be required.

Account

How does the friend link work?

Log in and open Give $10, get $10 to copy your personal link. Your friend gets $10 off a first order over $50 and you get $10 store credit once their order ships.

Why register my device?

Registering your device links it to your account, so we know which pods fit and can tell you when new flavours for it arrive, if you opt in to email.

I have another question.

Email contact@ziiplab.com, call +1 437-913-9060, or use the contact page.